Terms & Conditions

Welcome the X-Copters website (the "website"). Please review the following terms of use (the "User Terms") that govern your use of our website. Please note that your use of the website constitutes your agreement to follow and be bounded by the users terms. Please also read our Privacy Policy section regarding our Data protection and personal information provided by you.

GENERAL

By using the Website you confirm that you are at least 18 years old, or, if you are under 18, that you are accessing the Website with the consent of your parent of guardian. In the case of registered users, we reserve the right to terminate access in the event of unauthorised access or use of an account, or breach (in our opinion) of the User Terms.

Terms and Conditions


Ordering from x-copters.co.uk is very easy simply find the items you want to buy, add them to your basket and then follow the checkout procedure entering your delivery details, then payment is made by credit or debit card through our secure payment system or by Paypal if you have an account. An email will be sent when your items have been despatched. In the event of items being out of stock we will inform you as soon as possible with estimated delivery times or an alternative. We aim to despatch all orders the same day or within 48 hours of receipt of the order. Cut off time for dispatching same day is 3pm. Orders received from a Friday after 3pm to Sunday will be despatched on the next working day.

payment

Goods remain the property of x-copters.co.uk until cleared funds are available for the said item or items, we can refuse to deliver the goods until cleared payment is available or in the event of non payment or reverse payment we reserve the right to collect the goods if they have been shipped and claim expenses for the recovery of the goods.



RETURNS AND WARRANTY

If for any reason you are unhappy with your purchase, simply return it to us unused in its original packaging in re-saleable condition as you received it. We will issue a refund for the price you paid for the item excluding any postage costs. If the return is due to x-copters.co.uk making a mistake in your order we will also refund appropriate postage costs where applicable up to a limit of £10 for larger items. If the return is due to the item being damaged or faulty then please contact us, we will inspect and test return and depending on the fault it might have to be returned to our suppliers for repair/replacement or further inspection, Items that are returned and not found to be faulty by us or our suppliers can not be refunded and a admin charge will be incurred our rate is currently £60.00 per hour although this is subject to change at any time. You should also inform us of items that have been damaged during delivery within 24 hours of receiving it so we can make the appropriate claims, parcels that are delivered and show signs of damage must be signed for as damaged with the delivery agent. If you are returning an item please make sure you use sufficient packaging so it doesn't get damaged in transit. 
A 10% Restocking fee will be applied for items returned that have been opened this is because we need to fully test the item before placing back on sale in our store. Also we recommend using a recorded delivery or insurance for valuable items. x-copter.co.uk is not responsible for returns that never make it back to us .Please also note we can be very busy at times and therefore it is usually anything between 2 - 14 working days to test items sent to us. Additionally if we require replacement parts to come in from our main suppliers then this will incur further delays.
Any faulty goods must be reported within 3 days of receiving them by email or telephone. 



LIMITED WARRENTY ON PARTS AND LIPO BATTERIES

Limited warranty applies to products such as moving parts and Lipo Batteries , Items such as Motors have a limited warranty period of 6 months from date of purchase and this excludes any crash damage, Neglect, or Overloading or Fitting props which will cause overload and damage.
Lipo Batteries have a limited warranty of a period of 3 months, this is due to the chemistry used to produce this type of battery technology and the ease of user abuse such as discharging below critical levels, incorrect charging methods, incorrect storage .



TERMS Of USE

x-copters.co.uk does not warrant that the functions contained in any of this website will meet your requirements or expectations or that the operation of the website will be entirely error free, or appear precisely as described in advertisements, articles or other online resources. All content is provided 'as is' and there are no warranties or conditions (express or implied arising by statute or otherwise at law) for the content. The entire risk as to satisfactory quality, performance, accuracy and effort is with you, the user. x-copters.co.uk reserves the right to cancel and refund orders at any time. By purchasing from x-copters.co.uk you are agreeing to these terms and conditions.



COPYRIGHT


International copyright and trademark laws protect the entire contents of the website. The owners of the intellectual property and copyrights are x-copters.co.uk. You may not reproduce, republish, modify, copy, transmit, upload, post, or distribute, in any manner, the material on the site, including text, graphics, and code without written permission.

If you have any questions or complaints relating to your use of the Website, or to the User Terms, please contact us in any of the following ways:
Email: sales@xcopters.co.uk
Telephone: 01480 802582